Employee Experience: The Forgotten Element of CX

With special guests, Dr. Welyne Thomas and Michele Dock.

Joined by the incomparable team of Dr. Welyne Thomas and Michele Dock, our Strategic Advisor Donna Peeples discusses the critical value of employee engagement as it relates to promoting a CX program within your company.

Dr. Welyne Thomas is a Behaviorist and Principal of Integrated Performance Consulting. She has overseen and executed every aspect of talent management including talent strategy, program and process development, and individual assessment for such companies as Delta Airlines, AIG and Georgia Pacific. The cornerstone of this work is the use of competencies and/or job-content analysis to plan and institute selection and development programs for all levels of management.

Michele Dock has been a practitioner of individual and organizational performance for over 30 years. She founded Integrated Performance Consulting with the commitment to create productive, successful businesses by helping them value and attend to people and the business context equally.