Customer Experience Strategist | Founder and Principal, Motivated

As Founder and Principal of Motivated, Donna is a strategic advisor to Denmark in guiding innovative solutions for Customer Experience and Employee Engagement on a global enterprise scale.

“It used to be Word-of-Mouth. Now, it’s World-of-Mouth.”

As a sought-after international speaker, advisory board member and accomplished corporate executive, Donna is a versatile strategist who combines her keen market sense, strong orientation to topline growth and acclaimed negotiation skills with her entrepreneurial spirit and business acumen to transform forward-thinking programs into profitable accomplishments. A master communicator, Donna works to define business objectives and articulate the corporate vision in a way that inspires imagination and compels action throughout the organization. Whether managing cost, influencing the top line or creating vibrant and productive partnerships, her focus is on blending business strategy with creativity – touching the heart and moving the mind – to generate true paradigm shifts, sustainable change and the achievement of overall business objectives.

Donna’s experience includes serving as the first Chief Customer Experience Officer for AIG, Senior Vice President and Global Marketing Chief Officer for United Guaranty Corporation and Vice President and Chief Marketing Officer for AGL Resources.

When not traveling internationally on business, Donna is a mentor to young businesswomen in Atlanta. This includes her two daughters whom she enjoys spending time with on their family property in Gwinnett County.